Senior Programmes Lead– Patient Safety (Improvement), NHS England and NHS Improvement
Heather Pritchard has worked in the NHS for 28 years, first qualifying as a Registered Mental Health Nurse in 1995. Heather gained experience in a range of clinical setting, predominately working in acute care and in-patient services, during this time she achieved a BSC in Health Studies, qualified as a non-medical prescriber and worked in a broad range of roles spanning all levels of operational management, including Hospital Manger, Quality Lead and Patient Safety roles within a provider organisation.
In 2011 Heather moved to the South of England Strategic Health Authority where she led Patient Safety Improvement work across the South of England working with a range of healthcare providers. In 2013 she joined NHS Improving Quality, she has continued to work in National Patient Safety Improvement roles, including, working to design and develop the Patient Safety Collaboratives, Programme Lead for the South of England Mental Health Collaborative, delivering the Maternal and Neonatal Health Safety Collaborative. During this time Heather achieved a MSC in Advancing Health Care Practice.
Heather is an experienced programme lead, a quality improvement expert and has completed the IHI patient safety executive officer development training. Heathers current role is focussed on oversight of the delivery of the National Patient Safety Improvement Programmes and developing the architecture and capability to support and improve patient safety across England.
Her work interests lie mainly with designing improvement programmes that focus on improving patient safety at a system level. Heather aims to ensure that additional to quality improvement tools and techniques improvers never underestimate the impact of enabling drivers have on patient outcomes.